"Hailer provides excellent tools to build visual follow-up and planning views for sales and production. Without flexible and secure access, managing our dealers on one platform would not be possible. We get excellent feedback from our dealers about the powerful yet intuitive system that provides accurate information on time. Hailer also keeps all communication in the right context and stores it for the future. " Says Kalle Pessala, CEO Finndent.
About Finndent
Finndent creates innovative dental solutions. Their products are manufactured by hand in Finland and focus heavily on sustainable development. They develop, design, and assemble high-quality dental units for various customers: private dentists, hospitals, and educational institutions. Finndent’s distribution model relies on tens of dealers around Europe. Who serve customers in their areas.
Finndent runs its entire sales network like one sales team that stretches across company borders. Data is shared transparently and in real-time.
Sales network management
Finndent has been using Hailer for several years to manage distribution and sales management smoothly. All dealers have access to Finndent Hailer Workspace to manage their own sales cases from leads to delivery.
Hailer's flexible user access management enables a setup where dealers have secure access to accurate data only on their own sales cases and deliveries. When the dealers operate in the same environment as Finndent data flows are structured, and possible errors are minimized. Dealers get automated notifications from different stages of production. This also reduces the amount of manual checks and unnecessary inquiries for the production team.
Dealers automatically get documents such as order confirmation and product specifications. Also, product quality-related processes are shared with the dealers. They report all maintenance activities linked to customers and further down on single products.
The model provides transparency and traceability for Finndent sales management. It is easy to follow up on all sales cases; why are some lost and others won?
Kalle Pessala from Finndent:
“Hailer is a Finnish company, which is a major benefit. The low code and modular structure make it possible for easy in-house development. This is a cost-effective and fast way to develop the platform when we need changes. All data is linked, easily accessible, and auditable. Hailer also provides excellent tools to build visual follow-up and planning views for sales and production. Without flexible and secure access, managing our dealers on one platform would not be possible. We get excellent feedback from our dealers about the powerful yet intuitive system that provides accurate information on time. Hailer also keeps all communication in the right context and stores it for the future. "
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